Shipping & Delivery Information– Rackets Express

Shipping & Delivery Information

Please see below a description of each delivery service we offer and extra information regarding delivery times and services we offer.

 

Standard Shipping

Standard Shipping is a service via Royal Mail, this shipping method usually takes 2-3 working Days to delivery in the UK, 3-6 working days to deliver around Europe and 5-10 working days to delivery around Rest of the World.

Tracked 48

Tracked 48 is a service by Royal Mail which aims to deliver within 2 working days, although this is not 100% guarantees, Royal Mail delivery within 2 working days 99% of the time.  This service will provide you with a tracking number once dispatched and you will be able to follow it's journey on the Royal Mail tracking site.

Tracked 24

This is a Royal Mail service which aims to deliver next working day. This is not 100% guaranteed but 99% of the time, delivery is next day.

With this service, you will receive a tracking number once we have dispatched which allows you to track it's journey to your delivery address.

Guaranteed by 1pm Delivery

When selecting this service, we will book in with Royal Mail and they will deliver guaranteed by 1pm next day. This comes fully tracked and will need to be signed for at the delivery address.

This service is the highest priority for a next day delivery.

 

 

UK Shipping Information

Upon successfully processing your payment transaction, your goods will be dispatched usually within 1 working day of order placement (depending on availability). This excludes weekends and UK Bank Holidays.

Please note: All orders including will be processed within 1 working day.

All Postage prices are calculated due to value or weight of total items purchased, most parcels are sent Royal Mail Tracked 48 but we do offer multiple delivery options for faster delivery times.

Your order(s) can normally be expected to arrive within 2-3 working days of dispatch (excluding weekends and UK Bank Holidays).

Please note: Addresses in the Scottish Highlands and Islands as well as BT postcodes may require extra postage costs to be paid. If this is the case we will contact you in due course.

 

European Shipping Information

Upon successfully processing your payment transaction, your goods will be dispatched usually within 1 working day of order placement (depending on availability). This excludes weekends and UK Bank Holidays.

All Postage prices are calculated due to value or weight of total items purchased, most parcels are sent Royal Mail International Standard but heavier items will be booked in via courier service and will take 3-7 working days.

If you want a faster delivery option, contact us on 01522537311 or email us: sales@racketsexpress.co.uk and we will be able to find an alternative service for you.

Please note: Larger items via courier will require a signature upon receipt. We can cannot be held responsible for any delays resulting from the postal or courier service providers.

 

International Shipping Information (Asia, North America, South American & Other)

Upon successfully processing your payment transaction, your goods will be dispatched usually within 1 working day of order placement (depending on availability). This excludes weekends and UK Bank Holidays.

All Postage prices are calculated due to value or weight of total items purchased, most parcels are sent Royal Mail International Standard but heavier, more expensive items are dispatched via a tracked international courier service.

If a quicker delivery is needed, please contact us at sales@racketsexpress.co.uk.

Please note: Larger/heavier items will require a signature upon receipt. We can cannot be held responsible for any delays resulting from the postal or courier service providers.

 

Shipping & Ordering Information

  • We accept no responsibility if incorrect delivery address or postcode are given - this may result in delayed or non-delivery of your order. Check your details before processing the final payment.
  • We have tried to make making your purchase as easy as possible. Select your product, put it in your basket and when you've finished go through the checkout where your shopping list will be on view with the amount you will have to pay, please select a shipping method and process your order. Before finalising the transaction, we will ask you to fill out a registration form along with some personal financial information which is required for us to process the sale. We also take payment over the phone on 01522 537311.
  • If your request is not available, we will contact you to discuss and advise alternatives. We do offer refunds if requested.
  • VAT is inclusive on all illustrated prices at the current rate. Where applicable, please note some items do not require a VAT charge.
  • Any product you cannot see on this site does not mean that we have not got it. We do not illustrate every product that we sell. Please pick up the phone, email us or even pop in to the store. If we do not have your request in store we will endeavour to order it for you as soon as possible.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.