Returns & Exchanges
We want you to be entirely satisfied with every purchase made from Rackets Express and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);
If you are dissatisfied with your purchase, please return it to us either in person or by post unworn, unused, in it's original packaging and with a receipt. We will exchange, credit or refund you for the value of goods only.
For exchanges, we are more than welcome to exchange items for another size, grip size or a completely different product. The original product must have all packaging remaining on the item and all be in a unused condition. If used we can't accept a exchange unless faulty.
- We offer a full money back guarantee.
- You have 30 days from receipt in which to return your order.
- You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.
- Contact us via Email, Phone or In Store.
- Return the item(s) to us with the products original packaging and labels within 30 days of receipt. (Tennis Rackets must have the cellophane still on the handle)
- All goods to be in a new and unused condition together with a copy of your original receipt.
- If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions may apply.
Our returns address is below:
288 - 289 High Street
LN2 1AL, United Kingdom
You can also contact our Returns Department on 01522 537311 or email email@example.com
'This returns policy does not affect your statutory rights'.